Finally, I actually wasted about 90 minutes with Yahoo Chat support last night while I was watching the Jets-Pats game. All I could think of the whole time was the classic "
I accidentally the whole fleshlight" prank... But I really had a problem with my email attachments.
Please wait for a Yahoo! agent to respond.
You are now chatting with Julie
KidDynamite: hi julie
Julie: Hi! Welcome to our Yahoo! Mail Live Chat service. I'm glad you'vejoined us.
Julie: Thank you for providing us the details of your issue.
Julie: In my understanding, you are unable to open your attachments.
KidDynamite: yes
Julie: Is that correct?
KidDynamite: yes
Julie: I apologize for the inconvenience this might have caused you.Please be assured that I'm more than willing to assist you with your concern.
Julie: Are you getting any error message?
KidDynamite: i get an "internet explorer cannot display the webpage"
KidDynamite: if someone sends me a file (.doc, .pdf) i can't even save it to my desktop... for some reason Yahoo Mail treats it like an HTML document
Julie: Thanks for the details.
Julie: Is "KidDynamite1" the Yahoo! ID you are having issues with?
KidDynamite: yes
Julie: Thanks for the details.
Julie: Please hold while I check on your issue.
Julie: Sorry for the delay, KidDynamite.
Julie: Let us clear your browser's cache and cookies first to see if theissue will go away.Julie: I'll be glad to walk you through the steps.
KidDynamite: ok
Julie: Before we proceed, close all your windows except this chatwindow. Make sure you're signed out of your Yahoo! Mail account.
KidDynamite: ok done
Julie: Thanks. Please open a new Internet Explorer window.
KidDynamite: done
Julie: 1. Click on "Tools" at the upper right of any Internet Explorer window.
Julie: 2. Choose Internet Options from the drop down menu.
KidDynamite: yep
Julie: 3. Click on "Delete" under "Browsing History".
Julie: 4. Click on "Delete All" at the bottom, and choose "OK" ifprompted.
Julie: 5. Click the OK button at the bottom of the Internet Optionswindow.
KidDynamite: ok
KidDynamite: done
Julie: Click here to access your account.
Julie: Let me know of the results, KidDynamite.
KidDynamite: 1 sec
Julie: No worries.
KidDynamite: still have the same problem
KidDynamite: it didn't fix it
Julie: Thanks for checking.
Julie: Let us try another troubleshooting step on your account to see ifthis will work.
Julie: Let us try enabling your Java Script.
KidDynamite: ok
Julie: Are you ready with the steps now?
KidDynamite: y
Julie: 1. From the "Tools" menu, click "Internet Options."
Julie: 2. Click on the "Advanced" tab and then in the "Settings" list,scroll down to the "Security" section.
Julie: Let me know if you're done.
KidDynamite: done
Julie: 3. Select the "Allow active content to run in files on MyComputer" check box.
Julie: 4. Click "OK."
KidDynamite: ok
Julie: 5. Click "Apply."
Julie: 6. Click "OK."
KidDynamite: done
Julie: 7. Close and relaunch your Internet browser.
Julie: Click here to logged back into your account.
Julie: Let me know if you are still having the same issue.
KidDynamite: yes,. still same problem
KidDynamite: as i said, it works from my GMAIL account. so i don't think it's aproblem with my PC settings
Julie: Okay.
Julie: Please temporarily disable your anti virus and fire wall client.
Julie: For most security software products, you can right-click on the security software icon in the bottom right-hand corner of your screen,by the system clock.
Julie: This will usually pop up a menu with "Preferences" or "disable"as an option. Julie: Try to change one of those options to see if the issue goes away.
KidDynamite: i have no interest in disabling my antivirus and firewall
KidDynamite: as i've said, it works in ANOTHER email client
KidDynamite: it's a YAHOO problem
Julie: Please understand that we need to check first all your settings.
KidDynamite: i looked on Yahoo answers and it seems i'm not the only person with this problem... this can't be the first Yahoo has heard of it...
KidDynamite: julie - let's just pretend i disabled my firewall and antivirus,and it still didn't work.
KidDynamite: then what?
Julie: My apologies for that, KidDynamite.
Julie: You should check it first before we proceed with the next step.
KidDynamite: ok 1 sec
KidDynamite: turn them off and retry it?
Julie: Please try to turn off your anti virus so we could check if this caused the issue.
Julie: Yes, after turning it off, you may close and restart yourbrowser.
KidDynamite: done. (note: I didn't turn off my anti-virus - I was bluffing Julie here)
KidDynamite: checking...
Julie: Then, try accessing again your account.
KidDynamite: still doesn't work!
Julie: Hi, I'll be right with you.
Julie: Sorry to keep you waiting.
Julie: Let us proceed with the next troubleshooting step on youraccount.
KidDynamite: ok
Julie: Let us disable your Internet Add Ons and Plug Ins.
Julie: 1. Close out of all instances of the Internet Explorer internetbrowser.Julie: 2. Select "Start", "Settings", then click "Control Panel".
KidDynamite: julie - are you a real person or an automated system?
Julie: Let me know if you're finish.
Julie: I am a real person, KidDynamite.
KidDynamite: :-)
Julie: :-)
Julie: Are you done with the first two steps?
KidDynamite: yes
Julie: 3. Double-click on "Internet Options".
Julie: 4. Select the "Advanced" tab.
KidDynamite: ok
Julie: 5. Under "Browsing", remove the "Enable third-party internetbrowser extensions" check box.
Julie: 6. Relaunch the Internet Explorer internet browser.
Julie: Please access your account here.
Julie: Let me know if the issue still persists.
KidDynamite: 1 sec
Julie: No worries.
KidDynamite: yep. still have the same problem
Julie: Alright.
Julie: Thanks for checking.
Julie: To check on your issue further, I need ermission to access your account and duplicate your issue at our end.
Julie: *permission
KidDynamite: ok
Julie: Thank you, before proceeding I'd like to verify your account information so I can confirm your account ownership. We take this precaution to ensure the security of your account.
Julie: Just to verify the Yahoo! ID that you are having problem with is"KidDynamite1". Am I correct?
KidDynamite: yes
Julie: What is your Date of Birth? (mm/dd/yyyy)
KidDynamite: 01/11/1976
Julie: What is the answer to your secret question: "what kind of pet doi have?"
KidDynamite: dog
Julie: Can I have your Alternate Email Address?
KidDynamite: for what purpose?
KidDynamite: it's the only email address i have that gets no spam... so i'm reluctant to give it out
Julie: Please understand that these requirements exist only to protectthe privacy and security of your account.
KidDynamite: sorry julie, but that has nothing to do with the privacy and security of my account
Julie: Let me provide you a link where you can add an alternate email address on your account.
KidDynamite: i do'nt want to add an alternate email address
KidDynamite: lets just pretend i don't have one
Julie: Please understand that I cannot access your account and duplicateyour issue without proper verification process.
KidDynamite: i dont understand.. do you want to send me an email? or do i have an alternate address already listed on my account?
Julie: Let me provide you the link on how you can update your account information page, KidDynamite.
Julie: Click here to update your account information.
Julie: You may access the link and add the alternate email address thatyou have provided.
KidDynamite: ok. i do not have an alternate email address to add
Julie: You may add any alternate email address.
KidDynamite: i understand
KidDynamite: no thanks
Julie: I am sorry but I cannot access your account. This is ourstandard procedure in accessing one's account and we are all required to follow this procedure.
KidDynamite: so if someone only has a yahoo email address you cannot accesstheir account!??!?!KidDynamite: i have no idea what you are talking about
KidDynamite: how will ANOTHER email address help you access my account?
Julie: In depends on the verification process, KidDynamite. I need youralternate email address because the first data that you have provideddoes not match on our record.
Julie: Please access the link and add the alternate email address onyour account information page.
Julie: Let me know if you're still there.
KidDynamite: yes i am
KidDynamite: i did not get an email
Julie: Thanks.
KidDynamite: what information that i gave you was wrong?
KidDynamite: wait.. got the email
Julie: Let me check again your account.
KidDynamite: 1 sec
KidDynamite: ok
KidDynamite: i added the email adddresss
KidDynamite: now what
KidDynamite: and please tell me how to update my security quesitons - cause i created this account a long time ago when i didn't even have a pet - so i have no idea what the answer to that question is. i have a dog now.
Julie: Let me address your issue one at a time.
KidDynamite: go for it
KidDynamite: i'm still here
Julie: Thanks.
Julie: To answer your question regarding the information you have given,our system automatically identify the answers that you have provided andto update your "security questions" let me provide you a link on how you can update it.
KidDynamite: please do
Julie: Please click here to update your "Secret Question".
Julie: For the meantime, please log out from your Yahoo! Mail before I can access it.
KidDynamite: i am out
Julie: Thank you, please give me 2-3 minutes while I access youraccount.
KidDynamite: ok. by the way, there is no way i can change my secret question if i don't even know what my current secret answer is
KidDynamite: so that's useless
KidDynamite: but anyway....
KidDynamite: you've confused me into submission...
Julie: Alright. In that case, you will have to contact our AccountVerification Team.
Julie: Let me provide you their contact details now.
KidDynamite: forget it
Julie: Please call 1-866-562-7219 for AV Department.
KidDynamite: lets just see if you can fix the email problem
Julie: Please hold while I check your issue.Julie: Could you tell me what subject of the attachments are you trying to open?
KidDynamite: can i log back in to check?
KidDynamite: re: FAMILY CHANUKAH PARTY
KidDynamite: third one down in my account
KidDynamite: from Mom Dynamite
Julie: Alright.
Julie: Let me log out first from your account.
Julie: You may check now your account.KidDynamite: i did already
KidDynamite: i told you already
KidDynamite: re: FAMILY CHANUKAH PARTY
Julie: Alright.
Julie: Thanks for the details.
KidDynamite: did you find it?
KidDynamite: can you open it?
Julie: Yes, KidDynamite.
Julie: One moment please as I further check on it.
Julie: I was able to download the attachment, KidDynamite.
KidDynamite: are you on Windows Vista?
KidDynamite: actually - i'm on a laptop now that's not running Vista - so that's not the problem
Julie: Let me try that again.
Julie: I was able to download again the attachments. Have you try downloading the attachments in another browser?
KidDynamite: nope
KidDynamite: what browser are you using?
Julie: I am using Mozilla Firefox. Let me provide you a link where you can download another browser.
KidDynamite: no thanks
KidDynamite: hold on.
KidDynamite: i have Safari
KidDynamite: trying it...
Julie: Okay.
KidDynamite: doesn't work in Safari either (i was using IE before)
Julie: Thanks for trying.
Julie: But I could open your attachments here on my end.
KidDynamite: ok. i guess i'll just have to stop using yahoo
KidDynamite: are you coming to the Chanukah party?
Julie: If you will invite me, KidDynamite.
Julie: My apologies for the inconvenience.
KidDynamite: there are clearly problems julie - why don't you download IE and see if it works?
Julie: I would suggest that try accessing your Yahoo! Mail account from another computer at a different location. You should also try adifferent ISP to eliminate that as a possible factor.
Julie: I will try to open the attachments on IE browser.
Julie: Please hold for a while.
KidDynamite: ok
Julie: Thanks.
Julie: I was able to open the attachment using the IE browser.
KidDynamite: come on
KidDynamite: you're kidding
KidDynamite: what's it say?
Julie: Thank you for waiting. I'll be with you in just a moment.
Julie: I'm sorry for the delay. I'll be with you as soon as I can.
KidDynamite: i thought we were in the middle of a conversation...
Julie: Sorry to keep you waiting.
Julie: Please let me check again your issue.
KidDynamite: julie... i'm starting to think you're really a computer
Julie: I am still here.
Julie: I am still investigating your issue.
Julie: Just to verify, the attachment is a word document, right?
KidDynamite: yes
KidDynamite: what version of IE did you use?
Julie: Alright.
Julie: It says that "It's time for latkes, dreidel games, Yankee swap,time together, and more".
KidDynamite: i have IE 7.0.5730.11
KidDynamite: correct... you passed the test!
KidDynamite: i believe you are a human now...
KidDynamite: and i can't believe you were able to open the attachment
KidDynamite: jeez...
KidDynamite: so what IE version?
KidDynamite: and also, about that party - do you think it sounds like fun?
Julie: Yes, KidDynamite.
Julie: The version I am using as of now is IE 6.
KidDynamite: ok. i give up.
Julie: Yes, I think that was fun.
Julie: I am sorry for the inconvenience, KidDynamite.
KidDynamite: yeah yeah
Julie: Anything else of the moment?
KidDynamite: can you please remove the other email from my account?
KidDynamite: it will not let me delete it now
KidDynamite: it says i must have another email...
KidDynamite: which is ridiculous, because i didn't before
Julie: You will have to contact our Account Verification Team regarding that issue.
KidDynamite: oh man. you duped me
KidDynamite: you got me to add another email for no good reason!
KidDynamite: all that account does is forward to yahoo anyway
Julie: Let me provide you their contact details now.
KidDynamite: i have no interest in calling them
KidDynamite: or wasting any more time with Yahoo
Julie: Please call 1-866-562-7219 for AV Department.
KidDynamite: julie - i appreciate your help, but it's clear there are problems with yahoo email you can see it in the Yahoo questions and answers forums
Julie: My apologies for any inconvenience.
KidDynamite: it's not just me... your teams should be looking into the solution
KidDynamite: i know you guys change the versions all the time... well, my current version sucks - it doesn't work.
Julie: You may visit our Yahoo! Mail Blog site about the updates onYahoo! Mail, KidDynamite.
KidDynamite: plese forward my complaints up the yahoo technology food chain
KidDynamite: where is the yahoo mail blog?
Julie: Click here for Yahoo! Mail Blog site.
KidDynamite: do you see what it says there?
KidDynamite: the post from November 11th?
Julie: Yes, rest assured that I will take note of your issue and we willtry to investigate all the possible causes.
KidDynamite: they are already aware of the problem!!!!
KidDynamite: please make sure they know it's not fixed
Julie: I will take note of that.
Julie: Is there anything else I can help you with?
KidDynamite: nope
KidDynamite: thanks
this is my life...
-KD